zhuetopia logo where style meets confidence

FAQ

Most frequently asked questions and answers.

Does Zhuetopia have any retail boutiques ?

Zhuetopia does not currently have any retail stores. We are currently on this website, Facebook, and Instagram.

What credit cards do you accept ?

Zhuetopia accepts payments from all major credit cards through Paypal.

Do you charge sales tax to my state ?

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

The shoes I want are sold out. Is there anything I can do ?

If the shoes you are interested in are sold out, you can add yourself to the waitlist for that particular product and size! If that style is restocked, you will be notified as soon as it comes back into stock. If you have any specific questions about a restock, please email info@zhuetopia.com.

Shipping

How soon will my order ship ?

We will be conducting routine inventory checks. Due to this process, shipments will be delayed 5-7 business days. Please contact info@zhuetopia.com with any questions or concerns.

Orders placed on a weekday before 11:00 a.m. (EST) will generally begin processing that day. Orders placed after 1:00 p.m. (EST) will generally begin processing the next business day.

Please allow 24-48 hours for your order to process before shipping.

Please also be advised that in the current climate, there may be delays in processing and shipping items.

For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Holidays and peak sales time may alter your shipment timeframe.

Do you offer free shipping ?

Yes! We offer free standard ground shipping on all orders over $150 USD within the United States!

Do you offer international shipping ?

Zhuetopia does not currently offer international shipping. This may change in the future.

How long will it take to get my package ?

All our packages are shipped via FedEx from the West Palm Beach, FL area. For our standard shipping, service takes between 3-7 business days. For express service, we offer 2-day or overnight service.

Do you deliver on the weekends ?

All our packages are shipped via FedEx from the West Palm Beach, FL area. For our standard shipping, service takes between 3-7 business days. For express service, we offer 2-day or overnight service.

Can I have my package sent to a freight forwarding company or a P.O. box ?

We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

When will I get my shoes if I select overnight or 2-day shipping ?

For our express shipping options, please note that standard processings times do apply. Orders placed past 12:00 p.m. will ship the following business day. Please email info@zhuetopia.com if you have any specific delivery timing needs and we will do our best to accommodate.

Returns & Exchanges

Exchanges are currently unavailable.

How long do I have to return an item ?

Returns will be accepted within 7 days from the date your item arrives.

What are the return parameters ?

Merchandise must be unworn and undamaged, and in its original packaging including the original packing slip. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoes.

How do I return an item ?

Click on the link above to get started, and our easy process will walk you through the steps! You will need your order number and shipping zip code to begin the return process. Your order number can be found in your confirmation email, the pick ticket included in your shipment, or by contacting our support team.

What happens if my package gets lost ?

Zhuetopia will not assume responsibility for reimbursement or compensation in the event a returned package is lost, stolen or mishandled. Please keep all tracking details for your records.

When will I get my refund ?

Please allow 14 business days for receipt of returned merchandise for your refund to be processed.

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